Privacy & Terms

1. Overview

We collect, use, disclose, and protect information to deliver, secure, and improve the OTR Load Board platform. By accessing or using the Services, you consent to this Privacy Policy.

2. Collection of Personal Data

a. Information You Provide

• Personal identifiers (name, phone number, email address, company information)
• Professional / employment details (e.g., MC/DOT number, business address, company role, insurance information)
• Financial & payment info (when purchasing a subscription or service; processed by PCI-compliant providers)
• Verification & document uploads (driver CDLs, cab cards, photos, insurance certificates, etc.)

b. Information We Collect Automatically

• Technical & usage data (IP address, browser type, device identifiers, pages viewed, time on page, links clicked, navigation patterns)
• Location data (if enabled on your device)
• Cookies and similar technologies (see “Cookies & Tracking” below)

c. Information from Other Sources

• Public sources (e.g., FMCSA databases, DOT records)
• Verification and service partners (e.g., carrier/broker validation, fraud prevention, payments)
• Third-party data used for fraud detection, identity verification, or credit-risk screening

If you provide Personal Data about someone else (e.g., an employee driver), you confirm you have authority and any required consent. If you believe we received your data improperly, contact us (Section 16).

3. Types of Personal Data We Collect

Depending on your role (carrier, broker, driver, visitor), we may collect:

• Identifiers: name, address, email, phone, IP address
• Business & regulatory records: MC/DOT numbers, insurance details, KYB data, FMCSA status
• Financial information: billing address, payment details (processed by third parties)
• Device & internet activity: log files, cookies, browser sessions, usage analytics
• Geolocation data: approximate device location (if enabled)
• Professional / employment data: driver credentials, endorsements, company roles
• Sensitive data (where applicable & lawful): login credentials, facial verification images (selfie check), inferences about fraud risk or verification status

4. How We Use Personal Data

We process data under lawful bases such as contract performance, legitimate interest, legal obligation, or consent. We use data to:

• a. Provide & manage our Services: account creation, carrier/broker verification, load posting & search, subscriptions, transactions.
• b. Operate & improve the platform: reliability, security, UX testing, feature development, performance optimization.
• c. Ensure security & prevent fraud: verify identities, detect fraudulent accounts or activity, enforce Terms.
• d. Internal business & compliance: accounting, billing, audit logs, regulatory compliance (e.g., FMCSA, anti-fraud).
• e. Support & communications: respond to requests, provide product or account notices.
• f. Marketing & advertising: send product news and offers where permitted; opt-out available.
• g. Legal & safety: comply with law, protect rights, and maintain platform integrity.
• h. Corporate transactions: support mergers, acquisitions, or reorganizations per this Policy.

5. Exclusions

• Data our business customers process in their own accounts (e.g., posting loads, managing drivers). Those customers control their own privacy policies.
• Data of our employees, applicants, or contractors collected for employment purposes (covered by separate notices).

6. Protecting Personal Data

We use administrative, technical, and physical safeguards (encryption, access controls, monitoring, and minimization). No system is 100% secure—keep your credentials safe and log out after sessions.

7. Data Retention

• We retain data only as long as needed for the purposes in this Policy or as required by law.
• Active account data is retained for the duration of your subscription or use.
• Regulatory/verification records (e.g., FMCSA, insurance validation, audit logs) may be kept for compliance and fraud prevention.
• Closed or deleted accounts may be archived for up to 12 months for security and recordkeeping, or longer where legally required.

8. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tech to authenticate users, analyze traffic, and personalize experiences. You can adjust browser settings to manage cookies; some features may not work without them. See our Cookie Policy for details.

9. Data Transfers

If you access the Services outside the United States, your data may be transferred to and processed in the U.S. We take steps to ensure such transfers comply with applicable law.

10. Children’s Privacy

Our Services are for business use and not for individuals under 18. We do not knowingly collect data from minors. If we learn we have, we will delete it.

11. Marketing & Communications

We may send transactional and promotional messages related to OTR Load Board. You may unsubscribe from marketing emails at any time; service or account notices may still be sent while your account is active.

12. Automated Decision-Making & Profiling

We may use automated systems to assess fraud risk or verify data (e.g., comparing registration details with FMCSA records). Human review and oversight support these processes.

13. Your Privacy Rights

You may have rights to access, correct, delete, or restrict processing of your Personal Data, and to withdraw consent or request data portability, subject to applicable law. To exercise rights, contact us at info@otrboard.com. We may need to verify your identity.

14. Legal Disclosures

We may disclose Personal Data when required by law, to protect rights, prevent fraud, or cooperate with authorities. Where permitted, we will provide notice before disclosure.

15. Changes to This Privacy Policy

We may update this Policy periodically. Updates will be posted here with a revised “Last Updated” date. If changes are material, we will provide additional notice (e.g., email or site banner).

16. Contact Us

Key Terms (Overview)

• Account & Eligibility: Business use; accurate info; keep credentials secure.
• Use of Services: No misuse, fraud, scraping, or reverse engineering. Comply with law and our policies.
• Subscriptions & Pricing: Fees, billing cycle, taxes; renewals; refunds per plan terms.
• Data & Content: You retain your data; you grant us a limited license to operate the Service; DMCA & takedown.
• Verification & Compliance: We may verify carriers/brokers (MC/DOT, insurance). Non-compliance may lead to suspension.
• Disclaimers & Liability: Service provided “as-is”; liability limits to the extent permitted by law.
• Termination: We may suspend/terminate for violations; your obligations for fees and data export may continue.
• Governing Law & Disputes: Venue/jurisdiction; optional arbitration clause; class-action waiver (if desired).
• Contact: info@otrboard.com